Billing & Accounts

FAQs relating to billing and accounts.

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14 articles in this collection
Written by Ben Simpson and Megan Steicke

How do I upgrade or downgrade my membership?

Switching membership tiers or length.
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Written by Megan Steicke
Updated over a week ago

How do I change my card details?

Changing card details.
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Written by Megan Steicke
Updated over a week ago

I am having issues with my crypto payment. What do I do?

Crypto payment issues.
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Written by Megan Steicke
Updated over a week ago

How do I pay for an outstanding renewal?

Where to make a renewal payment.
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Written by Megan Steicke
Updated over a week ago

I am a returning member. Can I resubscribe to a Legacy membership?

Info for returning legacy members.
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Written by Megan Steicke
Updated over a week ago

Can I sign-up for a Legacy membership?

Legacy memberships.
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Written by Megan Steicke
Updated over a week ago

How do I cancel my membership?

Info on cancelling your membership.
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Written by Megan Steicke
Updated over a week ago

What's your refund policy?

Refund information.
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Written by Megan Steicke
Updated over a week ago

How do I access my invoices?

Where to request an invoice.
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Written by Megan Steicke
Updated over a week ago

How to reset your password

Can't access your account? Here is how to reset your password
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Written by Ben Simpson
Updated over a week ago

What happens if I don’t pay my renewal?

This is what happens if you do not pay your renewal by the due date.
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Written by Ben Simpson
Updated over a week ago

Can I switch off auto-renewal?

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Written by Ben Simpson
Updated over a week ago

Do you offer a grace period for renewal payments?

Need more time to pay?
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Written by Ben Simpson
Updated over a week ago

Can I pause my membership?

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Written by Ben Simpson
Updated over a week ago